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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Charlene Derossett

November 11, 2025

5  out of  5
rating by Charlene Derossett
"Jeff and his team, Courtney, Jennifer, Rebecca and Donna are always very kind and helpful. I can always count on them. Best ever!"
We responded:
"Thank you, Charlene! That means a lot!"
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Alexis Morrissette

November 4, 2025

5  out of  5
rating by Alexis Morrissette
"Working with Courtney Briggs has been an absolutely outstanding experience. After working with her on many occasions- I can say she is incredibly professional, responsive, and genuinely cares about her clients. Courtney goes above and beyond to make sure every question is answered and every concern is handled quickly and with kindness. Her knowledge of the claims process and commitment to clear communication made everything smoother, than it would be without her. She is also very knowledgeable about policies because of her vast experience of over 20 years! It’s rare to find someone so dedicated and personable in this industry — Courtney truly sets the standard for excellent service when it comes to Statefarm Agents, and insurance agents in general. I’m extremely grateful for her help and would recommend her without hesitation to anyone looking for someone who truly looks out for their best interests."
We responded:
"I’m truly grateful for your kind words and for taking the time to share your experience. It means a lot to know that my support and communication have been helpful. I’m always here to assist and make things as smooth as possible, so please don’t hesitate to reach out anytime!"
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Jeff Yeary

November 3, 2025

5  out of  5
rating by Jeff Yeary
"Jennifer makes insurance understandable and easy for us"
We responded:
"Thank you for the kind words Jeff! Jennifer truly has a talent for making insurance clear and simple. If you have any questions or need further assistance, feel free to ask!"
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Cameron Moore

September 9, 2025

5  out of  5
rating by Cameron Moore
"Jennifer was great to work with, made the process very easy."
We responded:
"Thank you for the positive feedback!"
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Kelly Hunter

August 24, 2025

5  out of  5
rating by Kelly Hunter
"I received a letter from my agent that stated I needed to call to go over recent repairs. Jennifer was very helpful in answering my questions and making sure the coverage I had was sufficient. I have been with State Farm for a few years and Jennifer has always been friendly and helpful"
We responded:
"Thank you for your kind words! We're glad Jennifer was helpful and ensured your coverage was sufficient. We appreciate your loyalty to State Farm and are here whenever you need us!"
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Aaron

August 22, 2025

5  out of  5
rating by Aaron
"jennifer was great! couldnt get my online quote to work of course so i had to call in. she had me handled and sorted before my 10 minute break was even over. even had a little hiccup and she took charge and made a note to take care of it herself so i didnt have to. thanks so much!"
We responded:
"Thank you for sharing your experience! Jennifer is thrilled to hear your kind words and glad she could make everything quick and easy for you. We appreciate your trust and look forward to helping you again!"
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Laura Beth Saunier

August 22, 2025

5  out of  5
rating by Laura Beth Saunier
"Amazing service and super friendly!"
We responded:
"Thank you for your wonderful feedback! We're thrilled you had a great experience!"
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Dan Black

August 8, 2025

5  out of  5
rating by Dan Black
"Jennifer helped us fix some policy issues after a series of medical events. She made it easy. Much appreciated!"
We responded:
"Thank you so much for your kind words! We're glad Jennifer could make the process easy for you. We appreciate your trust!"
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Nick Gaming

July 14, 2025

5  out of  5
rating by Nick Gaming
"It was a pleasure working with Rebeka. She took care of everything within 45 minutes. I had full coverage on my renters insurance and I live out of state… She was remarkable. If I need anything within the state of Kentucky she will be my agent. Jerry D."
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that you had such a smooth and efficient experience with our team, even from out of state. We're here to assist you anytime you need insurance support in Kentucky!"
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Staci Walker

July 11, 2025

5  out of  5
rating by Staci Walker
"These folks are great!! They do everything they can to get you the best deal they can on your insurance with the best coverage possible!! Give Jennifer a call, she’s the BEST!!"
We responded:
"Thank you so much for your kind words Staci! Jennifer and the whole team truly appreciate your support and are dedicated to getting you the best coverage and deals possible. We’re so glad you had a great experience!"
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Leah Martin

July 2, 2025

5  out of  5
rating by Leah Martin
"Courtney is the best!!! She is so easy to work with. We have always had a wonderful experience!!! Highly recommend!"
We responded:
"Thank you so much Leah! That means a lot!"
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Tiffany Vorrasi

June 25, 2025

5  out of  5
rating by Tiffany Vorrasi
"Jennifer is always available or quick to get back with me on any issue. I just switched my home owners insurance over to them and couldn’t be happier to have my home and auto bundled together. It is great to experience with the small town family vibe . That is hard to come by. I have worked with Courtney as well and share the same sentiment towards her. Definitely recommend these agents to everyone!"
We responded:
"Thank you for your wonderful feedback, Tiffany! We're so glad Jennifer and Courtney have been responsive and supportive. It means a lot to hear you’re enjoying the small-town, family atmosphere we work hard to create. We truly appreciate having you with us and look forward to continuing to serve you!"
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Amanda L

June 25, 2025

5  out of  5
rating by Amanda L
"After having gone to multiple insurance agencies, I was referred to Jennifer at Jeff Briggs-State Farm. She was wonderful to work with. She helped us with out house, auto and umbrella policy. She kept us informed of any changes and was great at communicating either but phone or text. Would highly recommend."
We responded:
"Thank you for your wonderful review! We're glad to hear that Jennifer provided excellent service and kept you informed. We appreciate your recommendation and look forward to helping you again!"
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simply sophia

June 23, 2025

5  out of  5
rating by simply sophia
"They have always been fast and very helpful with me! They’ve never been rude or rush me either."
We responded:
"Thank you for your kind words! We're glad to hear you’ve had a positive experience with us. We appreciate your support!"
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Rusty Graves

June 17, 2025

5  out of  5
rating by Rusty Graves
"We have been working with this group for many years. They have been extremely responsive to our needs, especially when those needs change, or we experienced a claim. It’s also been beneficial to have such a friendly, family type conversation to always make us feel comfortable in addressing our needs. I would highly recommend this group for various insurance needs."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that our team has been responsive and supportive over the years. Your recommendation means a lot to us!"
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Jacob Pauley

June 17, 2025

5  out of  5
rating by Jacob Pauley
"They've taken great care of me and my family for well over 30 years. Jeff and Jennifer are always lovely and take personal interest in us as customers and people. Every concern gets addressed and they do their very utmost to help when the need arises"
We responded:
"Thank you for your heartfelt review! We’re so glad to have been able to support you and your family for over 30 years. Jeff, Jennifer, and the rest of our team truly value building personal relationships with our clients. Your trust in us means everything!"
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Rayshawm Marshall

June 6, 2025

5  out of  5
rating by Rayshawm Marshall
"Jennifer saved me sooo much money on my policies, and she was really friendly."
We responded:
"Thank you for your amazing feedback! We're thrilled to hear that Jennifer was able to save you money on your policies while providing friendly service. We appreciate your support!"
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Deborah barker

June 6, 2025

5  out of  5
rating by Deborah barker
"We were really impressed with Jeff and Jennifer. We were looking for auto and renters ins and they were very helpful with providing us with what we needed."
We responded:
"Thank you for your kind words! We’re glad to hear that our team was able to assist you with your auto and renters insurance needs. Your satisfaction is our priority!"
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James Saylor

June 6, 2025

5  out of  5
rating by James Saylor
"We were very happy with dealing with Jeff and Jennifer They were very knowledgeable about working with us and providing us with pur needs on auto and rental insurance"
We responded:
"Thank you for your feedback! We’re glad to know you had a positive experience with our team and that we could assist you with your auto and rental insurance needs. We appreciate your support!"
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Marybeth Wallett

April 18, 2025

5  out of  5
rating by Marybeth Wallett
"I have been very happy with service from the Jeff Briggs agency. I hope they treat Rebekah well because she is awesome!"
We responded:
"Thank you so much, Marybeth! We're grateful for your kind words and long-standing support. Rebekah is truly a rockstar, and we’re lucky to have her on our team. We’ll be sure to pass along your appreciation—she’ll love hearing this! - Jeff"
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Harrison Combs

February 6, 2025

5  out of  5
rating by Harrison Combs
"Jeff and Courtney were a pleasure to work with. Would highly recommend to anyone!"
We responded:
"Thank you so much Harrison! You have been a pleasure to work with!"
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Rocky Hurt

November 19, 2024

5  out of  5
rating by Rocky Hurt
"We have been associated with Jeff Briggs State Farm for more than 35 years. Courtney has been a friend of our family for 20+ years. The entire Jeff Briggs team has always been available to answer questions or help us work through issues. They have helped us with all our insurance needs, home, auto, life, etc. I would recommend them to anyone who may be looking for a partner to help them with their insurance protection."
We responded:
"Thank you for your incredible loyalty and trust over the past 35+ years! We’re so grateful to have been able to assist you with your insurance needs. Courtney and the entire team truly value your kind words and friendship. We look forward to continuing to be your trusted partner for years to come! - Jeff "
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Anna Perdue

November 16, 2024

5  out of  5
rating by Anna Perdue
"Super easy experience getting set up and being able to bundle insurances after getting married; very glad he's my agent!"
We responded:
"Thank you for your wonderful feedback, Anna! We’re so glad to hear that your experience getting set up and bundling your insurance was easy and seamless. It’s an honor to be your agent, and we’re here to support you as your needs evolve. Don’t hesitate to reach out if you need anything!"
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Braves 07

November 15, 2024

5  out of  5
rating by Braves 07
"Jennifer and the rest of the staff at Jeff Briggs are always quick to respond. They go out of their way to make changing our policies or filing claims as painless as possible. They’ve been providing great service for over 20 years for our family."
We responded:
"Thank you so much for the great review! We are so pleased to hear your positive feedback. "
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Nathan Perdue

November 15, 2024

5  out of  5
rating by Nathan Perdue
"Jeff and his staff are absolutely wonderful! Whenever I have a question or need, they are there to answer the phone and help me out!"
We responded:
"Thank you so much for the great feedback! "